Your privacy matters to us. This Privacy Policy explains exactly what personal information i2malaysia collects, how we use it, who we share it with, and what rights you have as a Malaysian player on our platform.
These cards give you a quick overview. The full policy below contains the complete and legally binding details.
Name, contact details, date of birth, payment information, and gameplay activity — collected during registration, KYC, and ongoing platform use.
To operate your account, process transactions, verify your identity, prevent fraud, and comply with our legal obligations as a gaming platform.
Only essential third parties — payment processors, KYC verification providers, and regulatory bodies where legally required. We do not sell your data.
256-bit SSL encryption, restricted internal access controls, and regular security audits protect your personal and financial data at all times.
You may access, correct, restrict, or request deletion of your personal data at any time by contacting our support team.
We retain your data for as long as your account remains active and for a defined period after closure as required by applicable law and regulatory obligations.
i2malaysia ("We", "Us", "Our", "Platform") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting services at i2malaysia.cam. This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of your personal information.
This Policy applies to all users who access the i2malaysia platform — whether from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location — and covers all interactions including account registration, deposits and withdrawals, gameplay, customer support communications, and any marketing you have consented to receive.
By creating an account on i2malaysia, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not create an account or use the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
i2malaysia collects personal data from you directly when you interact with the Platform, and indirectly through automated technical means during normal platform use. The categories of personal data we collect are detailed below.
i2malaysia processes your personal data on one or more of the following lawful bases, depending on the specific processing activity:
| Processing Activity | Legal Basis |
|---|---|
| Creating and managing your player account | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| Identity verification (KYC) | Legal obligation; legitimate interest (fraud prevention) |
| Anti-money laundering checks | Legal obligation |
| Responsible gambling monitoring | Legal obligation; legitimate interest (player protection) |
| Customer support provision | Performance of a contract; legitimate interest |
| Platform security and fraud detection | Legitimate interest |
| Sending promotional communications | Consent (where opt-in has been obtained) |
| Platform analytics and improvement | Legitimate interest |
| Regulatory reporting and compliance | Legal obligation |
The personal data i2malaysia collects is used for the following primary purposes:
i2malaysia may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual safeguards:
Your financial transaction data is shared with authorised payment processors and banking partners (including those facilitating DuitNow, FPX, and e-wallet transactions) solely for the purpose of processing your deposits and withdrawals. Each payment processor operates under its own data protection terms.
Your KYC documentation and identity data may be processed by third-party verification services contracted by i2malaysia to perform document authentication and identity screening. These providers are bound by strict data processing agreements.
i2malaysia may be required by law or by order of a competent regulatory or judicial authority to disclose certain personal data. We will comply with such requests to the extent required by applicable law, and where permissible, we will notify you of such disclosure.
Certain personal data may be processed by our hosting, infrastructure, and security service providers as part of the technical operation of the Platform. Such providers act as data processors under our instruction.
In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving i2malaysia, personal data held on our systems may be transferred to the acquiring or successor entity. You will be notified of any such transfer and any material changes to this Privacy Policy that may result.
i2malaysia retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following principles:
Once the applicable retention period has elapsed, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.
i2malaysia implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include but are not limited to:
i2malaysia uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session continuity, and gather analytical data on how the Platform is used.
You may configure your browser to refuse or delete cookies at any time. However, please be aware that disabling strictly necessary cookies will impair your ability to use the Platform, as certain functionality — including maintaining your logged-in state — depends on them.
As a data subject, you have the following rights with respect to your personal data held by i2malaysia. To exercise any of these rights, please contact our support team via live chat or the email address provided in Section 14.
Request a copy of the personal data we hold about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where we no longer have a legitimate legal basis to retain it. Note that legal retention obligations may limit the scope of this right.
Request that we limit how we use your personal data in certain circumstances, such as during a dispute about its accuracy.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service where technically feasible.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting prior lawful processing.
We will respond to verified data subject requests within a reasonable timeframe and in any case within 30 days of receipt. We may need to verify your identity before processing certain requests.
The i2malaysia Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals below this age threshold.
During the registration process and as part of our KYC procedures, we require all players to confirm their date of birth and to submit government-issued identification proving they meet the minimum age requirement. Any account found to have been opened by an individual under the age of 21 will be immediately closed, all associated funds will be handled in accordance with our Terms and Conditions, and the matter may be referred to the appropriate authorities.
If you have reason to believe that a minor has registered an account on i2malaysia using false age information, please contact our support team immediately at [email protected].
In the course of providing the Platform's services, your personal data may be transferred to, stored in, or processed in jurisdictions outside Malaysia. This may occur, for example, where our contracted data processors operate server infrastructure in other countries.
Where such transfers occur, i2malaysia takes appropriate steps to ensure that your personal data receives a level of protection consistent with applicable data protection standards, including through the use of contractual safeguards with our data processors and service providers.
i2malaysia reserves the right to modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or operational requirements. Where changes are material, we will provide reasonable advance notice through the Platform — for example, via a notice banner, in-platform notification, or email to the address registered on your account.
The most current version of this Privacy Policy will always be accessible on this page, with the effective date of the most recent update clearly displayed. We encourage you to review this Policy periodically. Your continued use of the Platform following a posted update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by i2malaysia, please contact us through the following channels:
Live Chat: Available 24 hours a day, 7 days a week directly from the i2malaysia Platform.
Email: [email protected]
We aim to acknowledge all written privacy-related queries within 3 business days and to provide a full substantive response within 30 days. For complex or high-volume requests, we will notify you if an extension to this timeline is required.
Our support team is available 24/7 via live chat. You can also review our Terms & Conditions for the full picture of your rights and obligations as an i2malaysia player.
For players aged 21 and above only. Play responsibly. Visit our Responsible Gambling page for tools and support.